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Refund Policy

Returns & Refund Policy

We want you to be happy with your purchase! Please read our return and refund policy carefully before placing your order.

Eligibility for Returns

  • Items must be returned within 14 days of delivery.

  • Returned items must be in the same condition as received — unworn, unwashed, and with any original tags (if applicable).

  • Due to the nature of pre-owned clothing, all sales are final on clearance or “as-is” items (these will be noted in the product description).

  • For hygiene reasons, items that show signs of wear, washing, or damage not present at the time of sale cannot be accepted.

How to Request a Return

  1. Contact us at [your email address] within the return window with your order number.

  2. Once your return is approved, you will receive instructions for mailing the item back.

  3. Customers are responsible for return shipping costs unless the item arrived damaged or significantly different from the description.

Refunds

  • Refunds will be issued to your original payment method once the returned item has been received and inspected.

  • Please allow 5–10 business days for the refund to appear on your account.

  • Original shipping costs are non-refundable.

Exchanges

We do not currently offer direct exchanges. If you’d like a different size or style, please place a new order.

Damaged or Incorrect Items

If you received the wrong item or it arrived damaged, please contact us within 7 days of delivery. We will cover the return shipping and issue a full refund.

Questions

For any return or refund inquiries, contact us at [your email address]

Refund Policy - the basics

Having said that, a Refund Policy is a legally binding document that is meant to establish the legal relations between you and your customers regarding how and if you will provide them with a refund. Online businesses selling products are sometimes required (depending on local laws and regulations) to present their product return policy and refund policy. In some jurisdictions, this is needed in order to comply with consumer protection laws. It may also help you avoid legal claims from customers that are not satisfied with the products they purchased.

What to include in the Refund Policy

Generally speaking, a Refund Policy often addresses these types of issues: the timeframe for asking for a refund; will the refund be full or partial; under which conditions will the customer receive a refund; and much, much more.

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